Limited Warranty (USA)
Triple O Systems, Inc., warrants to the original owner its
Model TWTS-101 to be free of defects in material and workmanship for a period of one year,
and will be repaired or replaced at no charge to the customer (excluding field labor)
under normal use and care during the warranty period.
To get a defective part replaced, call your dealer and explain the problem:
- Have the dealer service the unit (he will charge a nominal
labor charge which you are responsible to pay).
- Take the defective part to your dealer for exchange.
- You may obtain your defective part replacement from Triple O
Systems (TOS) by shipping the part to TOS, prepaid, along with complete information (copy
of original sales receipt, description of problem, name, address, daytime phone number and
evening phone number). TOS will repair or replace the failed part and ship via UPS prepaid
within 3 days after receipt of the defective part.
As the owner's exclusive remedy, any defective part or
assembly will be repaired or replaced at the sole discretion of TOS. Field service labor
is specifically excluded from the terms of this warranty.
Except as set forth above, there shall be no other
guarantees, warranty or liability either expressed, implied, oral or statutory and in no
event shall Triple O Systems, Inc., it's agents or employees be liable for injury or
damage to any person or property whatsoever, or for any special, indirect, contingent,
secondary or consequential damage of any nature however so arising. Triple O Systems, Inc.
does not warrant the Triple O Water Treatment System to be merchantable or fit for a
Your specific legal rights under this limited warranty may
vary from state to state.
3 YEAR EXTENDED
WARRANTY (USA ONLY)
A three year factory extended warranty is available at
additional cost. This warranty covers all components of the system (except filter), and
extends the factory warranty for an additional two years beyond the original one year
warranty. This extended warranty includes two replacement UV light assemblies (one for
replacement at 18 months and one for replacement at 36 months). Contact your dealer for
WHAT IS COVERED? This extended warranty covers the
model TWTS-101 Water Treatment System, including the Ozone Generator, In-Line Mixer and
Filter Module and all components thereof. Included, at no additional cost, are two
replacement UV Lamp Assemblies: One for replacement at 18 months and one at 36 months. You
must call either your Dealer or Triple O at 18 and 36 months to receive your free UV
Assemblies. Triple O will allow a 90 day grace period beyond the 3 year term of this
warranty to order the final UV Lamp Assembly only.
WHAT EXCLUSIONS ARE THERE ON COVERED ITEMS? Except
for loss due to theft, war, riot, negligence, purposeful damage or Acts of God, all
covered items will be repaired or replaced during the warranty at no charge to the
customer for materials.
WHAT IS NOT COVERED? The Filter Element and any
special items that may have been used for a particular installation (i.e. special wiring,
special bracketing, etc.). All field labor is specifically excluded from the terms of
this parts warranty.
HOW LONG IS MY WARRANTY? This warranty covers an
additional 2 years after the 1 year original factory warranty that comes with the
equipment. The original factory warranty began with the equipment purchase.
CAN I TRANSFER MY EXTENDED WARRANTY? Yes, this
warranty is transferable any number of times. Call or write Triple O to make your transfer
request. A $20.00 transfer fee will be assessed to cover the cost of record keeping. The
transferred warranty will expire on the same date as the original extended warranty.
HOW DO I GET MY DEFECTIVE PARTS REPLACED? Simply
call your Triple O dealer, explain the problem: 1) Have the dealer service the unit (he
will charge for labor which you are responsible to pay), or 2) Take the defective part to
the dealer for exchange. You may also obtain your defective part from Triple O Systems
(TOS) directly by shipping the part to TOS, prepaid along with complete information
(description of problem, extended warranty number, name, address, and phone number). TOS
will repair or replace the failed part and ship via UPS prepaid within 72 hours after
receipt of part.
HOW DO I KNOW MY EXTENDED FACTORY WARRANTY IS IN EFFECT?
You will receive written notification from TOS within four (4) weeks from the date TOS
receives your extended warranty paperwork. Contact TOS immediately if you do not receive
notification as indicated. TOS has no obligation to honor the Extended Warranty unless a
properly completed application and payment of proper fees are received by TOS in a timely
manner, as outlined herein. Incomplete applications or applications without payment will
not be honored.